Privacy Policy

Who we are

Incline Electric is located at 3400 Butler St, Pittsburgh, PA 15201. This policy covers the information we collect through this website and through the text messages and emails we send you.

Information we collect

We collect only what we need to quote, schedule, carry out and bill the work you ask us for.

• Your name, mobile or landline number, email address and service address, as you give them to us.
• What you tell us about the work you need, including photographs you choose to send.
• Records of the jobs, estimates, invoices and payments on your account.
• Basic technical information your browser sends when you visit this site, such as pages viewed, used to keep the site working and to understand which pages are useful.

How we use your information

We use it to respond to your request, schedule and carry out the work, send you estimates and invoices, take payment, and keep you informed about the appointment.

Who we share it with

We do not sell your personal information. We share it only with the service providers who make this business run — our scheduling and invoicing software, our payment processor, and the messaging providers that deliver our texts and emails — and only so far as they need it to do that work. We also share information where the law requires it.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this policy exclude text-messaging originator opt-in data and consent; that information is never shared with, sold to, or rented to any third party.

Text messaging (SMS) program

Incline Electric sends text messages only about the work you have asked us to do: a booking confirmation when you book, a reminder before your appointment, a notice if it is rescheduled or cancelled, on-the-way, arrival and job-complete notices, estimate and invoice links, payment receipts and payment and card-expiry reminders, a sign-in link for our customer portal when you ask for one, replies to messages you send us, one reply if we miss your call, a request to review a job once it is complete, a renewal notice before a service agreement you hold ends, and a reminder when equipment we service is due for maintenance. We do not send marketing or promotional text messages.

You choose to receive our text messages in one of three ways: by ticking the optional box, which is unchecked until you tick it, when you book online, send us a request through this site or update your settings in our customer portal; by saying yes by phone when our office asks whether we may text you; or by texting START to our text number. We send a text confirming your choice right away, and we send these messages until you tell us to stop.

Message frequency varies. You will only receive messages about your own service with us, as listed above.

Message and data rates may apply.

You can cancel the SMS service at any time. Reply STOP to any message you receive from us and we will stop sending you text messages. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT. We will send one message confirming that you are unsubscribed, and nothing after it. Reply START to resubscribe.

Reply HELP to any of our messages for help, or contact Incline Electric at (412) 555-0187 or info@inclineelectric.com.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this policy exclude text-messaging originator opt-in data and consent; that information is never shared with, sold to, or rented to any third party.

Consent to receive text messages is not a condition of purchasing any property, goods, or services.

Our full SMS Policy is on its own page of this site.

How long we keep it

We keep your job, estimate, invoice and payment records for as long as we need them to service your account and to meet our tax and legal obligations. Opt-out records are kept indefinitely, because forgetting them would mean texting you again.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, and we will do so unless the law requires us to keep it. You can stop our text messages at any time using the instructions above, and unsubscribe from our emails using the link in any email.

Children

This site and these services are not directed at children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy we will update the date at the top of this page. This page is publicly available at all times and never requires an account or a login to read.